Chuck BoyceHow to separate real automation value from vendor optimism when someone pitches you an AI solution for your business
Chuck BoyceAI can't automate quality and compliance work that isn't documented, repeatable, and validated first. The business case collapses when you add the cost of building the validation infrastructure AI requires. Most small businesses get better returns
Chuck BoyceYou're in a regulated profession and deciding whether to adopt AI-powered scheduling software. Marketing promises to reduce the time you spend building employee schedules each week.
Chuck BoyceAn employee asked if they can use AI for customer emails, social media responses, or support tickets. That's not a technology question, it's a governance question. Can you set and enforce minimum operating rules before someone pastes customer data in